+60 (0) 3 5191 3233
  |   marketing@fercoseating.com

Frequently Asked Questions

Sales Questions

Why should I buy Ferco Seating products?

Ferco are one of the world’s largest manufacturers with over 30 years’ experience, offering one service – design, manufacture and installation.

All of our specifications adhere to national and international standards and regulations. The durability and safety of products is rigorously tested with validated suitability for public use.

We are able to provide a basis for technical communication as well as a technical means of comparison of several options, and can assist in identifying budgetary challenges and solving problems.

How do I know which type of seating best suits our needs?

Ferco are able to offer a personal service to understand your needs, this includes technical means of comparison of several options as well as assistance provided to choose the most suitable product based on your specification.

How can I get in touch with a member of the Ferco team?

To get in touch with a member of the team, fill in our convenient contact form with your details and we will get in touch with you. Alternatively get in touch with our UK Head Office or Malaysian offices:

United Kingdom

Ferco Seating Systems Ltd.
Unit 28
Atcham Business Park
Shrewsbury
SY4 4UG
tel: +44 (0)1743 761244
email: info@fercoseating.co.uk

Malaysia

Ferco Seating Systems (M) Sdn Bhd
No. 7, Jalan Sungai Besar 26/7,
Section 26,
40400 Shah Alam,
Selangor Darul Ehsan, Malaysia
tel: +60 (0) 3 5191 3233
email: marketing@fercoseating.com

Where are your products made?

Today, we are headquartered in the UK, with a well-connected international footprint; our regional operations centres are situated in Singapore with manufacturing facilities in Malaysia, and we have a network of agents in Europe, the Middle East, Southeast Asia and the Pacific Rim.

300 production staff work out of the manufacturing facility. So we’re equipped to handle any seating requirement – regardless of location or size.

Which quality assurance and fire safety certifications have your products been awarded and for which countries do they apply?

Passionate about the environment – and about providing world-class workplaces, all of Ferco’s products are made in safe working environments, which are as eco-friendly as possible. The company is constantly looking for new ways to improve its quality, environmental and safety management systems.

Ferco have ISO 9001:2004 and ISO 14001:2004 accreditation firmly in place. Stringent quality checks have been strategically designed together with a full documentation trail.

Production management processes and environmental management systems incorporate the latest technology in terms of materials and construction methods. And they have been strictly regulated to achieve both maximum efficiency and minimum environmental impact.

Ferco’s engineering department explores how to make products work better and more efficiently – optimising seating layouts and re-designing current models – or creating new ones to meet the most challenging performance specifications. In the UK, Ferco are also SMAS accredited, have a comprehensive Health & Safety Policy and are members of several industry trade bodies including FIRA and the BCFA.

Can you provide us with a list of all available seating suitable for our required industry/sector e.g. Sports, Cinema, Auditorium, Education?

Do you provide tablet arms/writing ledges?

Ferco developed the Wrimatic™ writing tablet in 1996 and subsequently obtained worldwide patent rights – a large, robust and reliable writing tablet, the Wrimatic™ A3’s unique design has a triangular prismoid swivel joint, which permits the stowing or unstowing of the tablet in one continuous movement.

The award-winning Wrimatic™ is load tested to 240KG and is the ultimate writing tablet in terms of size, function and strength.

Do you provide any customisation options for your products such as fabric upholstery colours, personalised logos etc?

Ferco understands design and creating a bespoke aesthetic, therefore all of Ferco’s products are highly customisable.

Fabric

We are able to upholster our seats in a huge range of fabrics, faux leather and leather. We have the benefit of having working relationships with a number of leading fabric suppliers and are able to provide correctly fire-rated and durable fabrics appropriate for use.

We are also able to source more unusual or bespoke fabrics at a client’s request.

Upholstery

Our ranges come with standard upholstery options but we are able to customise stitching and upholstery on request.

To enhance the seating position on our ranges to the most luxurious, we are able to offer the ProBax system as an additional option.

The seating ranges can be customised further with embroidery, stitched logos, seat numbering and timber finishes.

Do you provide seating with electrical points?

Where appropriate there are a number of options for the provision of power and/or USB outlets for charging devices. They can be fitted into a fixed desktop or in our cinema range where they can be included in an armrest.

We would recommend the range from OE Electrics. This features their Twin USB Fast (TUF) charge system which works well for mobile users with limited time in one place. They are generally included with normal three-pin power outlets.

What is Turn & Learn seating?

Ferco Seating’s Turn and Learn™ range of lecture and executive auditorium style seating pivots a full 360 ° allowing its occupants to interact with peers both in front and behind of them, and engage in an interactive way without having to leave the seat. Turn & Learn seating was developed to support active learning and modern pedagogic approaches.

http://www.fercoseating.com/news/latest-news/turn-and-learn-range/


Ordering and Service

How long will it take to get a quote?

All Sales Enquiries will be responded to within 24 hours. The Ferco Sales Team will put together a bespoke quote for each client, having first discussed full requirements and assessed drawings/layouts, product choice, fabric and finishing. A quote will be issued following this initial discussion, although may be dependent on a site visit.

How would Ferco manage my project?

The project will be overseen by a dedicated Project Manager and their team, meeting on a weekly basis with the main contractor (or at periods requested by the main contractor) or liaising directly with the client/end user.

All delivery and installation dates will be communicated clearly by the Project Manager.

All works will be planned and monitored in accordance with the project plan and in co-ordination where required with the main contractor.

Ferco has a comprehensive handover protocol, which includes a full inspection and testing of each seat and its operation. Training will also be provided (where appropriate) for team members at this time.

Are CAD drawing included?

Technical specifications and CAD drawings are available for all of Ferco’s products.

A quoted price is inclusive of a full site survey and detailed layout drawings in a DWG format with suggestions for optimising capacity and sightlines.

Which payment methods do you accept?

The preferred method of payment is BACS. Banking details will be provided when an order is placed.

Ferco are also able to process cheque and cash payments.

How long does manufacturing take?

From sign –off of layout drawings and receipt of a signed Purchase Order there is an average manufacture time of 8 – 12 working weeks, although at busy times of the year this may increase.

How much will delivery cost?

Delivery is calculated for each job individually and is dependent on the nature and speed of freight required. The cost of delivery is included in the quoted price. The cost of delivery is included in the quoted price.

Is there a minimum order quantity?

There is no minimum order quantity.

Who can we contact regarding our delivery once it has been scheduled?

Your dedicated Project Manager will provide all details associated with your delivery and will be your only point of contact.

Does Ferco offer any after sales service?

Ferco seats are covered by a 5 year full Manufacturers Guarantee against defects in materials and manufacture. The warranty is based upon reasonable use of the seats and excludes vandalism and other inappropriate acts, including accidental misuse. They are also covered for damage caused by fair wear and tear.

The warranty is contingent upon regular maintenance checks carried out in accordance with the O&M manual provided by Ferco.


Sport Seating

What is your most hard wearing range of outdoor seating?

Buy once, buy right – stadium seating must be durable; the effects of prolonged use and weather erosion can take their toll, especially so for outdoor stadiums which are exposed to the elements. Harsh sunlight, lasting rain, snow, wind and fatigue can all leave inferior quality seats prone to damage. Superior quality sports stadium seats, both plastic and upholstered are designed to withstand heavy use.

Ferco Seating’s Sports Seating range provides reduced whole life costs with time and maintenance costs considerably reduced – the superior quality of our products means they do not require fixing or refitting as frequently.

All of our seating complies with all applicable legal, statutory, regulatory and occupational health and safety requirements as well as a worldwide five-year manufacturer's warranty. The Ferco sports seating range is tested vigorously to meet British and European standards and has an impressive attrition rate of less than 0.05%. Our seats are tested for UV resistance, fire resistance, strength and durability – they are tough, durable and aesthetically pleasing, engineered for consistent use.

Is seating available in personalised colour schemes?

Yes. Ferco is able to match colours to any scheme. We use the RAL system. RAL is a colour matching system used in Europe for varnish, powder coating and plastics.

Do you offer a logo customisation service?

For an additional cost Ferco is able to personalise your seating with logos and seat numbering, where applicable.

We are able to offer embroidery and embossing on appropriate fabrics.

Do you make cup holders?

Armrests with integrated cup holders are available on the following ranges:

  • ARC Shell
  • ARC Lite
  • ARC One
  • ARC Max
  • ARC VIP

What type of VIP seating do you offer?

Ferco offer two options for VIP seating in Director’s and Corporate areas in stadiums and sporting arenas.

  • The Riviera
  • ARC VIP

Auditorium Seating

What type of venue are your auditorium seats suitable for?

Our intelligently designed and flexible seating collection has been specifically developed to maximise the audience experience.

Whether you are sourcing seating for conferencing venue, a traditional theatre or a corporate auditorium, the overall aesthetic and the design of the seats themselves is essential for attracting and retaining custom and maximising revenue.

Do you offer seating with a tablet arm?

  • ARC One Wrimatic
  • ARC Max Wrimatic
  • ARC VIP Wrimatic
  • Primera Caspian
  • Primera MBS
  • Primera MOS
  • Primera Riviera
  • FT10 Wrimatic

Are your tablet arms suitable for left handed users?

The A3 Wrimatic™ tablets are suitable for both right and left-handed users.

What are the different upholstery options?

Ferco understands design and creating a bespoke aesthetic, therefore all of Ferco’s products are highly customisable.

Fabric

We are able to upholster our seats in a huge range of fabrics, faux leather and leather. We have the benefit of having working relationships with a number of leading fabric suppliers and are able to provide correctly fire-rated and durable fabrics appropriate for use.

We are also able to source more unusual or bespoke fabrics at a client’s request.

Upholstery

Our ranges come with standard upholstery options but we are able to customise stitching and upholstery on request.

To enhance the seating position on our ranges to the most luxurious, we are able to offer the ProBax system as an additional option.

Do you offer a personalised embroidery service?

The seating ranges can be customised further with embroidery, stitched logos seat numbering.


Cinema Seating

What is your most popular range of cinema seating?

The most popular luxury cinema seat is the Verona range or the Paragon 755

Do you offer children’s seating?

Yes. Ferco have designed a custom range, especially for children, which is bright, tactile and practical.

The Aladdin is a full length recliner and the Dory is a miniature version of our most popular full size cinema seating range.

Is your cinema seating customisable?

Ferco cinema seating is highly customisable and there are a range of options, including:

  • Embroidered logo/numbering
  • Cupholders
  • Data Chargers
  • Swivel tables
  • Headrests
  • Lit row lettering
  • Privacy Wall
  • Adjustable Light
  • Fabric/leather choices

What optional features do you offer?

Ferco cinema seating ranges are highly customisable. The options available for each seat is listed on their product pages. A quick overview is available here: http://www.fercoseating.com/assets/downloads/Cinema_Seating_Brochure_Collection.pdf


Education Seating

Do you offer seating suitable for collaborative learning?

Ferco offer a range of seating specifically adapted for collaborative learning, which includes the Turn and Learn Seating Range:

and the Collaborative Wave ™ http://www.fercoseating.com/products/education-seating/Collaborative-Wave/

What type of seating do you offer for traditional lecture theatres?

We offer ranges for more traditional lecture theatre layouts of seating with a fixed writing ledge, these include the Athena and Apollo ranges.

However, the Ferco design team are able to offer lecture theatre seating solutions for any size or shape of room and requirement, to include CAD layout drawings and seating capacities for a number of different seating options.

Which optional features do you offer?

We offer an unlimited range of upholstery fabric and writing ledge options, power supply and USB sockets which can be incorporated into seat frames or desking. We are also able to supply handrails and finishing items including a wide range of carpets and nosings. Acoustic noise reduction systems, seat numbers and recessed LED aisle lighting are available and we can also offer a comprehensive maintenance package to prolong the longevity and performance of your seating.

Do you offer seating with a tablet arm?

http://www.fercoseating.com/products/education-seating/wrimatic-tablet_for_lecture_theatre_seats/

Widely acknowledged as the world’s leading integrated writing tablet, The Wrimatic™ A3 was created using aeronautical technology. It is the ultimate tablet in size, function and strength and is tested to a load bearing of 240kg. Incorporated into our extremely comfortable lecture theatre seating, the A3 tablet is large enough for full size ring binders, course notes or laptops.

Are your tablet arms suitable for left handed users?

The A3 Wrimatic™ tablets are suitable for both right and left-handed users.

Does your seating have electrical power points?

Where appropriate, there are a number of options for the provision of power and/or USB outlets for charging devices. They can be fitted into a fixed desktop or in our cinema range they can be included in an armrest.

We would recommend the range from OE Electrics. The OE Electrics range features their Twin USB Fast (TUF) charge system which works well for mobile users with limited time in one place. They are generally included with normal three-pin power outlets.

Do you have swivel/turn & learn seating?

Ferco Seating’s Turn and Learn™ range of lecture and executive auditorium style seating is the ultimate swivel seating, allowing its occupants to pivot a full 360 ° and interact with peers both in front and behind, enabling interactive engagement without having to leave the seat. Turn & Learn seating was developed to support active learning and modern pedagogic approaches.

http://www.fercoseating.com/news/latest-news/turn-and-learn-range/

What are the different upholstery options?

Fabrics can be chosen from a number of well know manufacturers, samples can be provided on request.

Ferco’s design team are also able to provide suggestions of suitable fabrics appropriate for heavy contract use.

In relation to furniture and upholstery there are a number of British Standards which must be observed. As standard, fabric supplied by Ferco Seating is tested to match, cigarette and Crib 5.


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